FAQ’s: Some of the questions we are often asked. If the answer to your question isn’t listed below then feel free to contact us and we’ll be happy to help.
How long will it take to get my order?
MAINLAND UK: All orders received Monday – Friday (except Bank Holidays) will be sent out the same day for next day delivery. Orders received after 3pm on Friday will be sent out on Monday for delivery on Tuesday (except Bank holidays). SCOTTISH HIGHLANDS, ISLE OF MAN, SCILY ISLES & NORTHERN IRELAND: All orders received Monday – Friday (except Bank Holidays) will be sent out the same day on a two working day delivery service. Orders received after 3pm on Friday will be sent out on Monday for delivery on Wednesday (except Bank holidays).
What shipping carriers do you use?
We use DPD for most deliveries please make sure you add you current email address and mobile number to your order for tracking details. We use Royal Mail for some small orders.
Can I track my order?
Orders sent with DPD can be tracked.
Please ensure you supply us with a mobile number and email address as DPD will contact you with tracking details.
The best way to track your parcel is by using DPD’s app which can be downloaded below:
Please download the DPD App, Android Click here
Please download the DPD App, iOS Click here
Do you sell to trade?
We specialise in supplying trade customers, there is no minimum order, and free delivery on all orders over £150 excluding VAT.
We like to work closely with our customers to help build their supplement sales and can supply you with point of sale free of charge. We have a range of posters, Counter Display Boxes and Gym Stack Tubs available.
We run added value promotions every month on our website and these promotions are always available to you, our trade accounts, so you can offer your customers the same deal so unlike a lot of companies we do not try and undercut our stockist.
For trade enquiries please email us at firstname.lastname@example.org, or use the CONTACT US, section on our website. If you can't find the answer to your question in our FAQ's section please get in touch.
If you can’t find the answer to your question in our FAQ’s section please get in touch.